Terms of service
At PickFo,
we want you to feel confident when shopping with us. If you have an issue with your purchase, please contact us and we will work with you to find an appropriate solution in accordance with this Policy and applicable law.
1. Return Eligibility
To request a return, please contact us within 3 day of receiving your order.
Unless otherwise stated for a particular product, returned products should generally:
- Be unused and in their original condition
- Be in their original packaging, where applicable
- Include accessories, manuals, tags, and other items supplied with the product
- Include proof of purchase or order details
- Not have been damaged due to misuse, negligence, or improper handling
Certain products may have additional return conditions.
2. How to Request a Return
Contact us at pickfoshop@gmail.com with:
- Your order number
- Your name and contact details
- The product you wish to return
- The reason for the return
- Photographs or other evidence where relevant
Please do not send a product back before receiving return instructions from us.
3. Refund Process
Once an eligible returned product is received and inspected, we will notify you whether the return has been approved.
Approved refunds will generally be processed within 2 hour
Refunds will normally be issued using the original payment method where reasonably possible. The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
4. Exchanges and Replacements
Where available, we may offer an exchange or replacement for an eligible product.
If the requested replacement is unavailable, we may provide another appropriate remedy in accordance with our policy and applicable law.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at pickfoshop@gmail.com as soon as reasonably possible, preferably within 7 days of delivery.
Please provide your order number and clear photographs or videos showing the issue where appropriate.
After reviewing the issue, we may offer a replacement, exchange, repair, refund, or other appropriate remedy depending on the circumstances and applicable law.
6. Non-Returnable Items
Unless otherwise required by applicable law, certain products may not be eligible for return, including:
- Products specifically marked as non-returnable
- Personalized or customized products
- Perishable products
- Products that cannot reasonably be returned for hygiene or health-related reasons after opening
- Products damaged through misuse or improper handling
Any product-specific return restrictions will be communicated on the relevant product page where applicable.
7. Sale and Promotional Products
Products purchased during sales or promotional periods may be subject to specific return conditions disclosed at the time of purchase. Any such conditions will remain subject to applicable consumer rights and laws.
8. Policy Changes
We may update this Return and Refund Policy from time to time. The updated version will be posted on this page with a revised "28/08/26” date.
9. Contact Us
For returns, exchanges, replacements, or refund questions:
FickFo,
Email: pickfoshop@gmail.com
We aim to respond to return and refund requests within 48 hours business days.